FAQ
Questions, gently answered
If your question isn't here, please call. There is no question too small.
What is the difference between private and communal cremation?
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In a private cremation, your pet is cremated alone, and only their ashes are returned to you. In a communal cremation, your pet is respectfully cremated alongside other animals, and the ashes are gently returned to nature in a protected Hill Country setting — they are not returned to you.
Do you pick up from my home?
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Yes. We offer gentle, unmarked pickup from your home anywhere in the greater Austin area, 24 hours a day. We also coordinate directly with most veterinary clinics in Central Texas.
How long until my pet is returned to me?
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Most private cremations are returned within 3–5 business days. Witness cremations can often be completed and returned the same day, by appointment.
How will I know the ashes I receive are my pet's?
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We use a strict chain-of-custody tracking system. A numbered identification tag is placed with your pet at pickup and remains with them through cremation and return.
What if my pet is very large, or an exotic animal?
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We care for pets of all sizes — from hamsters to horses — and have experience with reptiles, birds, and exotic companions. Please call us so we can prepare appropriately.
Do you offer at-home euthanasia?
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We don't perform euthanasia ourselves, but we partner with several compassionate mobile veterinarians in Austin and are glad to make a referral.
Can I be present for the cremation?
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At this time we do not offer witness cremation. We partner with trusted facilities and are happy to discuss any special requests you may have.
Is there a payment plan?
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We never want cost to be a barrier to a dignified goodbye. Please ask — we offer compassionate payment arrangements on a case-by-case basis.
Are you environmentally responsible?
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Our cremation equipment uses modern filtration and is regulated by the TCEQ. We also offer aquamation (water-based cremation) on request for families seeking a lower-emission option.
Do you serve outside of Austin?
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Yes — we regularly serve Round Rock, Cedar Park, Pflugerville, Buda, Kyle, Dripping Springs, Bastrop, and the surrounding Hill Country. Call for areas not listed.
Still have questions?
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